Warranty

At Discount Security Cameras (DSC) we take pride in offering only the highest quality reliable products. In the rare event that a defect does occur we offer the following warranty:

We take pride in offering only the highest quality reliable products. In the rare event that a defect does occur we offer the following warranty:

• All products are warranted for at least 1 year from date of purchase. Some products have a longer warranty period which will be noted in the product's description. If a product is defective we will repair or replace it.
• The customer is responsible for the shipping cost to send the product to us. We will pay for the shipping to return the product back to the customer.

Product warranty voided by:

• Removing the Microsoft Product License Tag.
• Removing serial numbers
• Opening the housing of any camera with a fixed lens.
• Cutting the connectors off.
• Adding 3rd party software without prior approval from our technical support department.
• Damage caused by nature such as flooding, winds, lightning and other similar events
• Damage caused by installer or customer mistakes or negligence (for example dropping or breaking the product, improper voltage, or improper installation for example overheating due to lack of ventilation).
• Out of warranty repairs are guaranteed for 30 days.
• Advance Replacement: In order to keep our prices low for everybody, DSC does not offer advance replacements.

RMA : All returns and warranty services require a valid Returned Merchandise Authorization Number (RMA#) issued by Discount Security Cameras. An RMA number is valid for 14 days (returned products must be received within 14 days from issuance of the RMA number). To request an RMA number, call the toll free number above and select option 5 for "Repair Authorization" or click here.

Complete Terms of Sale are available here.

Important Links

• Return Policies
• RMA Request Form
• Shipping Policy